minuted

Legal

Call recording policy

What we record, why we record it and how it is handled. Business calls are recorded lawfully in the UK as long as callers are told, which the greeting does on every call.

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This page is a structured placeholder. The headings below are in place and ready for the legal and data protection workstream to complete before launch. It is not yet the final wording and should not be relied on.

Last updated: to be confirmed at publication.

1. What is recorded and when

Content to be completed by the legal and data protection workstream.

2. How callers are informed (the greeting)

Content to be completed by the legal and data protection workstream.

3. Lawful basis for recording and processing

Content to be completed by the legal and data protection workstream.

4. How recordings, transcripts and summaries are used

Content to be completed by the legal and data protection workstream.

5. Storage, encryption and UK data residency

Content to be completed by the legal and data protection workstream.

6. Retention and deletion

Content to be completed by the legal and data protection workstream.

7. Access to recordings

Content to be completed by the legal and data protection workstream.

8. Caller rights and how to exercise them

Content to be completed by the legal and data protection workstream.

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