minuted

For takeaways

Call intelligence for takeaways

The phone goes while you're plating up and the counter is three deep. You catch most of the order and hope you've got it right. Minuted keeps the full order, the collection time and how they're paying, so nothing gets missed and the right food is ready when they arrive.

Where the notes slip

The order, the collection time and any special requests, written up.

  • Phone orders taken at the counter in the middle of the rush
  • Collection times and special requests misheard over the fryers
  • Card or cash and the customer's name lost by the time you cook

A real takeaway call, written up

Call with Priya Shah

6:48pm, 2 min

Priya ordered for collection at 7:30pm: two chicken tikka masalas, one lamb rogan josh, three pilau rice, a garlic naan and a portion of onion bhajis. She asked for medium heat on the rogan josh and is paying by card on collection. Total came to £38.40.

Todos

  • Order for Priya, collection 7:30pm
  • Medium heat on the rogan josh
  • Card on collection, £38.40

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